Terms and Conditions

Arrival
You can check in from 3 pm. If you plan to arrive after 8 pm (Monday), 7 pm (Tuesday through Saturday), or 6 pm (Sunday), please let us know in advance.

Check-in / Check-out November 1 through February 28)
Check-in is available during the following hours:
Monday: 2 pm to 8 pm
Tuesday through Saturday: 2 pm to 7 pm
Sunday: 4 pm to 6 pm
If you arrive outside of regular check-in hours, please let us know in advance. Your key will be left in the electronic key box at the main entrance at Berntorstrasse 9. You will receive your personal access code via email.

Check-out: by 10 am (Saturday and Sunday by 11 am). Please let us know in advance if you would like a late check-out.

Breakfast
Breakfast is served Monday to Friday from 7 am to 9 am, and on weekends from 8 am to 10 am.

Internet
Free WLAN is available throughout the building.

Cancellations – Individual reservations
Cancellations or changes made two or more days prior to arrival are free of charge. Later cancellations will be charged at 70% of the booking amount (excluding tourist tax). In case of no-show, 100% of the booking amount will be charged.

Cancellations – Group reservations (4 rooms or more)
The following cancellation fees apply:
• 30 to 15 days before arrival: 30% of the booking amount
• 14 to 5 days before arrival: 50% of the booking amount
• 4 to 0 days before arrival: 70% of the booking amount

Pets
Pets are not allowed in the main building. They are permitted only in the annex «Grünes Haus».

Smoking
Hotel Roter Ochsen is a non-smoking hotel. Smoking is not permitted in the rooms – including at open windows. Guests may use the courtyard as a designated smoking area. Non-compliance will result in a CHF 200 cleaning fee.

Credit Cards
We accept EC card, Mastercard, Maestro, PostFinance Card, Visa and V-Pay.

Bookings
Room bookings are only valid once confirmed in writing by the hotel, either by email or letter.

Reception hours
Our reception desk is staffed during the following hours:
Summer Hours (March 1 through October 31)
Monday through Friday: 6:30 am – 11:30 am and 2 pm – 8 pm
Saturday: 7:30 am – 7 pm
Sunday: 7:30 am – 12 pm and 4 pm – 6 pm

Winter Hours (November 1 through February 28)
Monday: 8 am – 11:30 am and 2 pm – 8 pm
Tuesday through Saturday: 8 am – 11:30 am and 2 pm – 7 pm
Sunday: 8 am – 12 pm and 4 pm – 6 pm

Prices / Condition
The current daily rate applies. We reserve the right to adjust prices and offers at any time.

Accessibility
Please note that our hotel does not have a lift. Let us know when booking if you prefer a room on a lower floor.

The place of jurisdiction is 4500 Solothurn (Switzerland).